Q: Do you ship Worldwide?
A: Yes we do!
-
£25 / $30 Tracked & Signed, 3 weeks
£50 / $60 Express & Signed, 1 week
-
£10 / $11.50 Tracked & Signed 1 week
£50 / $58 Express Signature
3-5 Days
-
£3 Tracked
£5 Tracked & Signed
£10 Next Day 1pm Signed
Q: What are your making timelines?
A: Depending on which gift you’re after we have a few options.
-
Gift Cards are available from £50. Which can be used for a full or part purchase of any product.
-
If your piece is urgent or you would like it for a special date, get in touch with us directly. We will get back to you and accommodate you as best we can.
-
In Stock pieces are ready to ship
Made To Order (rings & gold) pieces take 2 weeks
-
Bespoke Gifts | 4-6 weeks
Wedding & Engagement Rings | 6-12 weeks
Q: Are we able to meet in person to talk over design & sizing?
A: Yes of course. Get in touch and we can arrange a time.
E: Naomi@foundtreasurejewellery.com
Q: What payment types do you take?
A: We accept Apple Pay, Debit, Credit and Paypal
-
The total will be shown in UK £’s and exchanged through your banking system. If you would prefer an invoice get in touch.
-
Have your eye on something special or want a bespoke piece? We can arrange a 50:50 payment, where you pay 50% before making and 50% when the piece is finished.
Q: Can my order be gift wrapped?
A: Yes of course, leave a note with your order details and we will make sure your piece is gift wrapped, Found Treasure style!
Q: Can your collection pieces be customised?
A: Yes, of course. We offer a personalised service no matter what your budget is. Get in touch with your ideas and Naomi will get back to you.
E: naomi@foundtreasurejewellery.com
Q: Is the price of Gold always increasing?
A: The price varies over time and changes daily. Although, the price and value has shown to increase over the years. At the moment, the gold price is very high and this has to be taken into consideration when creating and pricing pieces made with gold.
Q: Does silver and gold go together?
A: Yes, we think so! Have you heard about white gold? It’s a beautiful combination of cool tones with a warm sparkle. Get in touch to find out more.
Q: What metals do you use?
A: We only work with fine metals, meaning that your piece will last.
-
Sterling Silver has a 925 stamp which means that it is made up of 92.5% silver. This is the most affordable presious metal although it can tarnish over time due to the 7.5% copper to enhance durability. This remains the industry standard today.
-
As the ct’s increase from 9ct to 24ct the purity and colour changes. 9ct has a warm-pink tone, 14ct has a richer tone and 18ct has a warm gold shade which reflects it’s purity. These ct’s are recommended for wedding and engagement bands due to their durability and quality. Found Treasure works with yellow, rose and white gold which each hold their own magical tone to suit you.
-
This gun-metal like shade is a favourite for wedding and engagement rings. It is the heaviest and rarest metal available.
Q: How can I choose the right metal for me?
A: Get in touch & we will help go over all the options with you.
-
The first question to ask is, if you like silver-cool tones or if you prefer warm-gold tones with your skin tone and we can help you from there.
-
As you go up the ct’s the tone and value increase. If you have a budget in mind this will help us find the right metal for you.
Q: Can I design a piece from scratch or customise?
A: Yes, we love to create custom pieces.
-
You’re able to customise any product to suit you or your loved one. Or, Naomi will design sometime that is totally one of a kind. Get in touch to discuss your gift.
-
Personalise the design or add an engraving to make your piece truly one of a kind. If you’d like to add a note or card you can write this out in the notes section at the checkout.
-
You will be looked after from start to finish. Naomi is call or email away from resolving any issues or concerns you may have. Read our reviews to learn more.
Q: What’s the bespoke process & options?
A: Each piece is designed around you here are a couple options:
-
A casting can be made of any shell or found object found on the beach. The mould process is $200 and your casting can be made into silver, gold or platinum.
-
We can design a piece for you using ComputerAidedDesign giving you an accurate example of what we will create for you.
-
Engravings can be added to any piece, given that there is space to do so.
How can I find out my ring size?
-
Request a ring sizer that will be posted directly to you. Find the link on our footer. This way you can find out your size from the comfort of your own home.
-
Visit your local jewellers or meet with Naomi for a coffee.
-
Measure one of your/their rings in MM’s. Or use the JW Ring Sizer app to help you.
How can I care for my jewellery?
-
To clean your pieces gently soak in a ceramic dish with warm water and baking soda for 10 minutes. Then rinse and dry with a soft paper towel or microfibre cloth.
-
For a professional clean, using an ultrasonic device and polish email to arrange: info@foundtreasurejewellery.com
-
Moisture tends to oxidise silver over time. Which is why gold and platinum are recommended for wedding and engagement bands. You can remove the oxidised layer with the two above steps. Whilst reducing contact with water and sulphur.
Add to our FAQ’s
We offer a bespoke service and are here to help you. Let us know if you have a question to add to this page. Please leave your email if you’d like us to reply to you directly.
